FAQ PAGE
DO YOU ALSO SHIP ABROAD?
Absolutely, we ship worldwide with PARCEL TRACKING.
HOW MUCH DOES DELIVERY COST?
Delivery costs are €1.99 in France and €3.99 for other countries, and free for all orders over €30 in Metropolitan France and other countries.
For other countries, fees vary depending on the destination.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are shipped within 48 hours.
They are delivered in 3 to 7 working days for Europe, and 4 to 10 days for other continents.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order is placed, it is sent as quickly as possible to one of our fulfillment centers, from which your item will be shipped.
We'll send you a confirmation email as soon as your package is shipped. You can then check the delivery progress on our website under the "Track My Order" tab using your email address and order number.
HOW TO PLACE AN ORDER?
Simply select your items and click the "ADD TO CART" button. Repeat for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare your order and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard credit cards, as well as PayPal payments. Checks and money orders are not accepted.
IS PAYMENT SECURE?
Absolutely, our store is fully secure and we have SSL encryption to protect your personal and confidential data. We use Stripe and Paypal secure payment systems.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received confirmation that your order has been shipped? If your order has been shipped for more than 5 weeks, please contact us with your order number. We will investigate and get back to you within 48 hours.
I ORDERED SEVERAL ITEMS AND ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, this is completely normal. To minimize your wait, we ship all items separately as soon as they are ready to ship. The rest of your order should arrive within the next few days.
I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
We're sorry, but this can happen. Please contact us, explaining the problem and attaching a photo as proof, and we'll do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be provided to you before returning them).
Returns are made exclusively by post to our address and the return costs remain your responsibility, communicated by email in response to your request. Upon receipt, your order will be fully refunded.
To find out more, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS FOR BENEFITING FROM THE “SATISFIED OR YOUR MONEY BACK” GUARANTEE?
You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.
IN WHAT CASES WILL I NOT BE ABLE TO BE REFUNDED?
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If the product has been used and is therefore not resalable as is.
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If the shipment did not arrive at its destination due to an error in the delivery address indicated when ordering.
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If the returns process has not been followed.
To find out more, we invite you to consult the return page.